Paid a visit to the Raphael centre with Denis. We had a chat with Sister Matama. After providing a brief overview of the system that we want to develop, we asked the type of questions that are commonly asked by clients. We were told that the following were very typical:

• Will the test be painful i.e. will it be sore? [Answer: one gets pricked so it MIGHT be painful]
• How long will it take to have the test and get the results? [Answer: 5 – 20 minutes but people need to be aware there is also the pre and post counselling that is mandantory that may affect the time]
• Is confidentiality assured? [Yes it is. …]

For people that call to make enquiries, the most asked question is about the whereabouts of Raphael Centre and the times that it is open. Sister Matama emphasised that rarely do they get people who want to be counselled over the phone. That is, people seem to prefer to come in and ask about testing and other related information.

On the question of what our system needs to capture, a question asking the user about knowledge of their status should be the backbone of the system functionality. The answer to this question should:

• provide information about places for testing.
• put emphasis on confidentiality.
• inform the caller that couples can be tested together but friends cannot.